- Website : www.expateo.com
- Publisher : The EXPATEO company is a French stock company with a share capital of 3000 euros, and has its head office located at 50 B RUE CLAUDE DECAEN, registered at the Registry of Trade and Companies (RCS) of Paris under the number B 810 523 787.
- Web host: 1&1 Internet SARL, whose head office is located at 7, Place de la Gare BP 70109, 57201 Sarreguemines Cedex
- Editor in chief: Claire PINATEL, co-founder of EXPATEO
- Contact: firstname.lastname@example.org
- Intellectual property: The editorial content, texts, images animated or not, composing this website are the property of the EXPATEO Company. Total or partial reproduction of this site, without the express consent of the company, is prohibited. This representation or reproduction, by any means whatsoever, constitutes an infringement sanctioned by L.3335-2 and following of the French intellectual property code.
www.expateo.com is a website owned and operated by The EXPATEO Company.
EXPATEO (hereinafter « the company ») develops, mainly for expatriates, solutions to facilitate and simplify the administrative, contractual and logistic procedures connected to the international mobility. To this end, The EXPATEO Company provides through its team of experts, a service(department) that helps to get in touch with professional partners as well as the access to dedicated solutions:
– Plan & Go which is a planner of the tasks to be accomplished before departure
– Free 2 Go which makes it possible to carry out on-line and schedule the termination of all one’s daily contracts (insurance, the internet, …)
In order to use this service, the user must identify himself when registering online on www.expateo.com (hereinafter « the website »).
The user must acknowledge, prior to his use of the service, these Terms and Conditions, which added to the terms of service form the Contract between the user and EXPATEO.
By his order, the user declares to have full legal capacity, enabling him to engage under these Terms and Conditions; the user may be a minor provided that registration and use of the service are carried out under the responsibility and control of the holder with parental authority.
By his order, the user certifies the accuracy of the information provided to the different departments of the Company, including the accuracy of the personal identification data. The user undertakes not to usurp the identity of a third party through the use of the service.
Furthermore, the user undertakes to use EXPATEO’s services in compliance with national and international rules, especially concerning the content of the mail.
The user will be informed on the website of the essential features of the service. He determines under his sole responsibility the orders and choices for the selected services. This responsibility extends to selected commands and services chosen by any person whose access or direct adding to the account is the result of the will or the fault of the user.
EXPATEO reserves the right to change these Terms and Conditions at any time.
2- Territoriality (scope)
The service offered by EXPATEO can be contracted via the internet or by any other means accepted by the company. Every resident in France or outside of the French territory may contract with EXPATEO, on the condition that digital mails entrusted to EXPATEO are treated under French law.
3- Categories of user (level of user)
EXPATEO acknowledges several categories of users, all natural persons.
The user has an account in the EXPATEO system allowing him, allowing him, on one hand, the planning of the tasks to be accomplished within the framework of his departure as well as the connection with expatriation specialists. On the other hand, after subscribing to a subscription, the user will be will be able to benefit from a personalised follow-up and the possibility of proceeding online with the termination of his various contracts.
The prices of the services offered are specified on the company’s website.
3-1 The main user
The main user is defined as the registrant who has identified himself through the online registration form or by any other means made available by the Company.
3-2 The co-user
The co-user is the person whose identification and access to the services results subsequent to the addition of the main user with whom he shares the same account created in the system for the Free & Go Service, with equivalent rights and responsibilities.
3-3 The subscribed user(s)
The subscribed user is, the duly registered main user or co-user, which has subscribed to one of the offers marketed by the company.
4- Service offered by EXPATEO
The services offered by the company are featured on the website.
The Company focuses on providing its subscribed users two applications:
4-1 Plan & Go
This application offers:
- The creation of a personalized work back schedule (at D-90) identifying the various steps to be taken by the user before departure.
- The programming and the hierarchical organisation of the tasks by the User.
- The configuration of reminders by the user
- The getting in touch, at the request of the User, with partners of EXPATEO, specialised in the expatriation
- A personalised support for the subscribed User.
4-1.1 Backwards scheduling
The backwards scheduling sent to the user is personal and not suitable for the situation of a third party. This document is, in fact, the product of the information given by the user when subscribing to EXPATEO and the answers given to the questionnaire previously submitted to him.
The user is reminded that the information entered is entirely and solely his responsibility. In addition, the information provided by EXPATEO in the backwards scheduling can not replace the information collected from administrations or from any official source. Consequently, EXPATEO can not be held liable for any inaccuracy, error or omission contained in the backwards scheduling.
Interlinking proposed by EXPATEO consists of a simple transmission of the coordinates of the User who requests it to one of the partners of EXPATEO specialised in a specific field.
The user is reminded that in no case EXPATEO is aware of the nature of the commitments or contracts that will result from this connection. Consequently, and as a result of this restriction to the role of indicator, EXPATEO can not be held liable where necessary of a dispute arising between the User and the partner provider of EXPATEO.
In addition, the User who expresses the wish to be in contact with an EXPATEO partner authorizes the latter to transmit his / her details to the said partner in order to be contacted by the services of this one.
4-2 Free & Go
This application offers:
- A single platform for online termination procedures
- Tailored information ensuring that the subscribed user benefits from specific approaches to his situation as a future expatriate. He may select contracts that he wishes to terminate and obtain specific information related to this breach.
- The generation of termination letters.
- The electronic transmission of registered letters with advice of delivery. The subscribed user authorises EXPATEO, using the ERL service marketed by LA POSTE to conduct the dispatching of the termination letter.
- A close monitoring of the termination procedures.
- A confidential storing space for the documents required for the termination. He can also record his usual personal data (name, address, etc.) in order to simplify his entry of data for the termination procedure.
Generation of termination letters:
The subscribed user wishing to terminate a contract will successively have to enter information about:
The contract he wishes to terminate, the reason for termination, the details of shipment (the desired termination date).
Subscribed users are reminded that the data and information provided are wholly under their responsibilities. As a result, the Company will not be held liable for any inaccuracy or error within the generated termination letter.
The addresses are usually automatically defined by the application, with the exception of certain type of termination procedures for which the subscribed user should insert or confirm the termination address. Under such hypothesis, if an error in the wording of the recipient address occurs the company and can not be held responsible for failure to deliver the termination letter.
The issue of the mail is the responsibility of the subscribed user. The mail can not be issued for the account of a third party.
The subscribed user must also provide an electronic copy of a form of identification of one or several holders of one or several contracts to be terminated.
The mail and the copy of the ID card are supplied to LA POSTE for routeing.
LA POSTE ensures the printing, packaging, enveloping and sending of the subscribed user’s mail.
The validation of the order automatically triggers the sending of the mail to LA POSTE. The subscribed user can, however, set the sending at a later date. He can choose to cancel the expedition of the mail and may do so until the day before the initially scheduled dispatch date. If applicable, the payment recommended, having been memorised, may be made use of for the sending of another mail of termination. In the case of the use of the Electronic Registered letter, you declare giving up the right to withdraw before the expiration of the statutory period of fourteen (14) days as the article L121-21-8 (paragraph 1) of the Code of the Consumption predicts.
4.3 Follow-up of termination procedure and acknowledgement of receipts
The application given to the subscribed user allows him to manage the upstream and downstream of the termination procedure of his various contracts. It allows him to define, according to his own situation, on one hand, the conditions of termination specific to every operator or service provider, and on the other hand the canal and the shipping date of the termination letter.
The interest of the Electronic Registered letter proposed by LA POSTE is its convincing capital gain.
The electronic filing evidence is indeed accessible to the subscribed user by clicking on the link available on his EXPATEO monitoring space.
5- Access conditions to the service
5-1 Prerequisite: Computer equipment required for access to the Service
Use of the Service is available via the website of the EXPATEO company or directly via the applications link https://www.expateo.com/app.
For any questions, the user can contact the EXPATEO customer service.
In any case, the user remains responsible for his IT environment and the compatibility of his equipment with the EXPATEO service.
5.2 Backwards scheduling content
The user makes a commitment not to publish, to commercialise or to truncate the contents of the backwards scheduling which was sent to him(her) by the Company EXPATEO. Failing this, the User shall be liable for any prejudice suffered or carried infringement with the reputation of the company or third parties.
5.3 Digital Mail Content
The subscribed user agrees not to send via the tool proposed by the EXPATEO Company digital emails whose content would be against the law and order and decency or which would violate morality or would be detrimental to a third party. He makes a commitment not to send files containing computer viruses or any other program whose purpose would be to damage or to destroy computing devices, systems or software.
The subscribed user will have to answer to any carried infringement to the reputation of the company or a third party because of the contents of the digital emails sent.
The subscribed user declares to having the intellectual property rights as for the content or for the shape of the digital emails in particular — the EXPATEO company may by no means be concerned about this matter.
5.4 Registration and Account
To access the service:
The User wishing to benefit from the services of EXPATEO must create an account from the Site by filling in the form composed of fields of information and identifications. In addition and after validation of his email address he will have to subscribe if he wishes a subscription with the company EXPATEO in order to benefit from personalised tracking and application Free & Go allowing online termination of his contracts.
5.5 Account Termination
To proceed to his registration, the main user will have to contact the EXPATEO Company by e-mail or by chat. The EXPATEO Company reserves the right if necessary to remove all of the information related to the account and monitoring of terminations.
The main user can delete the co-user at any time free of charge through the user interface. This abolition is, however, possible only in the hypothesis where the co-user has no contract to his/her credit already broken or in the course of termination.
6.1 The subscription procedure and online payment
To be able to benefit from features of the tool, the user will beforehand have to subscribe to one of the subscriptions proposed by the EXPATEO company.
The subscription is valid for a duration of one year starting from the day your subscription started.
Given the nature of the provision of services, if performance has begun with the consumer’s agreement before the end of the withdrawal period, the user acknowledges and accepts that the right to withdraw within 14 (fourteen) true days from the delivery of the services/products planned regarding remote sales, cannot be exercised by him, in accordance with the provisions of the article L. 121-21-8 of the Consumer Code resulting from the law No. 2014-344 of March 17th, 2014.
This exception is in accordance with the European directive n°2011 / 83 / EU of the European Parliament and the Council on October 25th, 2011 relative to the rights of the consumers, the article 16 of which provides the exceptions to the right of withdrawal.
It is also noted, however, that in addition to the subscription, the subscribed user will have to settle expenses inherent to the electronically registered letters sent for the purposes of contract termination.
All the diverse payments are made by bank card by means of the secure site, Stripe.com, which uses the SSL protocol (Secure Socket Layer) to ensure that the information transmitted is encrypted by a software and that no third party can acquaint with it throughout the process.
The communication of the credit card number to Stripe constitutes an authorization of immediate debit of the account of products ordered.
The EXPATEO company is not responsible for the site Stripe.com, thus the company can not at all be held responsible by the user of the consequences of a misuse of the site Stripe.com from him/her, or the inaccessibility of the aforementioned site if it were to occur.
From the moment the subscribed user registers his purchase by clicking on the validation icon, he is deemed as having accepted, with full knowledge of the facts and unreservedly, these Terms of Sale, prices and services ordered.
Upon registration of the purchase, EXPATEO sends him a receipt by email. This acknowledgement reminds of the nature of the services purchased and the amount charged. This acknowledgement implies acceptance of the order by EXPATEO and validates the transaction.
The sale will, however, be considered as definitive only after EXPATEO sends the subscribed user the confirmation of the command and collection of the full amount.
EXPATEO recommends to the subscribed user to preserve this information on a paper or computer document.
The data recorded by EXPATEO constitutes proof of nature, the contents and the order date. The archiving of this data is made by EXPATEO on a reliable and sustainable support so as to correspond to a faithful and sustainable copy in accordance with the provisions of the Civil Code.
The subscribed user accepts that the order registration systems described above are worth as proof of the order of service and date. In a case of conflict between the data held(detained) by EXPATEO and any other document, it is expressly agreed that the said data shall prevail between the parties.
It is expressly agreed, except proof of the obvious error which the user has to provide, that the data preserved in the EXPATEO archives system have probative value as to the past orders.
EXPATEO has the right to terminate and/or to suspend the subscription, at any time and by rights in the following cases:
-In the event of infringement committed by the subscriber and concerning the attached intellectual property rights
-In case the subscriber will have tried to allow the termination of a contract for the benefit of an unregistered and unsubscribed the third party
-If the information provided by the subscriber under the subscription are incomplete, inaccurate, invalid or obsolete
-At the expiration of the signed subscription
The termination leads to the immediate deactivation of the account of the user offender, without the right to compensation or reimbursement.
This cancellation will be made without prejudice to any claim for compensation that the EXPATEO Company may initiate against the subscribed user and any participating offender.
7- Price and terms of payment
The settlement price of the service is carried out in accordance with the rates provided to the user at the time of registration of the order by the user.
They include all taxes (French VAT and other applicable taxes).
If a part of the General Conditions of Sales turns out to be illegal, invalid or unenforceable for any reason whatsoever, the provisions in question would be deemed unwritten, without questioning the validity of the other provisions.
The EXPATEO Company further reserves the right at any time to modify all or part of these General Terms of Sales.
This translation is offered for information purposes only and does not bind The Company.